Survivor-Centric Aid Design Decisions Under Time Pressure
There's a scene that keeps replaying in my head. A woman stands at a help desk in a camp, holding a paper slip with a five-point scale. She's asked how satisfied she is with the food distribution. She circles a 4, because the enumerator is tired and she's tired, and nobody has asked her why she skipped last week's pickup—or what she actually did instead. That slip goes into a box, gets entered into a spreadsheet, and becomes a green dot on a dashboard. The feedback loop is 'closed,' but it missed the point entirely. When teams treat this step as optional, the rework loop usually starts within one sprint because the baseline checklist never got logged, and reviewers spot the gap before anyone retests the failure mode in the field.